Items where Author is "Ensslin, Leonardo"

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Article

Ensslin, Leonardo and Dutra, Ademar and Ensslin, Sandra Rolim and Chaves, Leonardo Correa and Dezem, Vinicius (2015) Research Process for Selecting a Theoretical Framework and Bibliometric Analysis of a Theme: Illustration for the Management of Customer Service in a Bank. Modern Economy, 06 (06). pp. 782-796. ISSN 2152-7245

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